Refund Policy

Customer satisfaction is important to us.

Since Aghathi sells food products, refunds are subject to food safety regulations and product quality considerations.

Refunds may be approved if:

• Wrong product delivered.
• Product damaged during transit.
• Product received in expired condition.
• Product missing from the order.
• Duplicate payment.
• Order cancelled before dispatch.

Refunds are generally not available for:

• Taste preferences.
• Incorrect product ordered by the customer.
• Opened or partially consumed food products unless there is a verified quality issue.
• Minor packaging dents that do not affect product quality.

Approved refunds will normally be processed within 5–10 business days to the original payment method.

Processing times may vary depending on banks and payment service providers.