Customer Service
At Aghathi, customer satisfaction is our highest priority. We are committed to providing a smooth, transparent, and reliable shopping experience.
Customer Support
Our support team is available to assist you with:
- Product information
- Order placement
- Payment issues
- Shipping enquiries
- Delivery tracking
- Return and refund requests
- Product quality concerns
- Account-related assistance
Business Hours:
Monday to Saturday: 9:00 AM – 6:00 PM
(Closed on Sundays and Public Holidays)
Contact Us
Email: sakthiaghathi@gmail.com
Phone: +91 6382797795
Order Support
Once your order is confirmed, you will receive:
- Order confirmation
- Payment confirmation
- Shipping updates
- Tracking information
- Delivery confirmation
Customers can also track their orders through their Aghathi account.
Product Quality
Every product is:
- Carefully sourced
- Hygienically packed
- Quality checked before dispatch
- Properly labelled
- Compliant with applicable food safety standards
If you receive a damaged, incorrect, or expired product, please contact us within 48 hours of delivery with photographs and your order details.
Feedback
We value customer feedback and continuously improve our products and services based on customer suggestions.
Grievance Redressal
If your concern remains unresolved, you may contact our Grievance Officer.
Email: sakthiaghathi@gmail.com
Response Time: Within 48 business hours.
We strive to resolve all customer complaints fairly and promptly.