Return Policy
Due to the nature of packaged food products, returns are accepted only under specific circumstances.
Returns may be accepted if:
- Incorrect product supplied.
- Product damaged in transit.
- Manufacturing defect.
- Product expired upon delivery.
- Missing item in shipment.
Return requests should be submitted within 48 hours of delivery.
Customers should provide:
- Order number
- Product photographs
- Package photographs
- Unboxing video (recommended)
- Description of the issue
Products must remain in their original packaging unless opening was necessary to identify the issue.
Returns may not be accepted for:
- Opened food packets without quality issues.
- Products damaged due to customer misuse.
- Requests made after the return window.
- Products purchased during clearance or special sale unless defective.
If a return is approved:
- Replacement may be provided where stock is available.
- Otherwise, a refund will be issued according to the Refund Policy.
Aghathi reserves the right to inspect returned products before approving replacements or refunds.
For assistance, customers may contact:
Email: sakthiaghathi@gmail.com
Customer support hours: Monday–Saturday, 9:00 AM–6:00 PM (excluding public holidays).