Due to the nature of packaged food products, returns are accepted only under specific circumstances.
Returns may be accepted if:
- Incorrect product supplied.
- Product damaged in transit.
- Manufacturing defect.
- Product expired upon delivery.
- Missing item in shipment.
Return requests should be submitted within 48 hours of delivery.
Customers should provide:
- Order number
- Product photographs
- Package photographs
- Unboxing video (recommended)
- Description of the issue
Products must remain in their original packaging unless opening was necessary to identify the issue.
Returns may not be accepted for:
- Opened food packets without quality issues.
- Products damaged due to customer misuse.
- Requests made after the return window.
- Products purchased during clearance or special sale unless defective.
If a return is approved:
- Replacement may be provided where stock is available.
- Otherwise, a refund will be issued according to the Refund Policy.
Aghathi reserves the right to inspect returned products before approving replacements or refunds.
Customer satisfaction is important to us.
Since Aghathi sells food products, refunds are subject to food safety regulations and product quality considerations.
Refunds may be approved if:
- Wrong product delivered.
- Product damaged during transit.
- Product received in expired condition.
- Product missing from the order.
- Duplicate payment.
- Order cancelled before dispatch.
Refunds are generally not available for:
- Taste preferences.
- Incorrect product ordered by the customer.
- Opened or partially consumed food products unless there is a verified quality issue.
- Minor packaging dents that do not affect product quality.
Approved refunds will normally be processed within 5–10 business days to the original payment method.
Processing times may vary depending on banks and payment service providers.
For assistance, customers may contact:
Email: sakthiaghathi@gmail.com
Customer support hours: Monday–Saturday, 9:00 AM–6:00 PM (excluding public holidays).